Contact HighSpin Casino Support: Routes and What to Send

Our support team is available 24/7. Our routes are live chat, e-mail and a VIP e-mail desk, and the right one depends on how urgent the question is and what you need to keep private.
Pick the route that matches how urgent your question is, and tell the story once, clearly, so that one reply is enough. Our team helps with account limits, complaints, security and verification questions.

What Our Support Team Can Help With

Our support team is the first stop for questions about your account. Here is where we can help:

• Personal limits, cooling-off breaks and self-exclusion, which you set in your account and which we help with if you need it.
• Questions about a limit change: a decrease takes effect immediately, while an increase waits for e-mail confirmation and for the previous limit of the same type to expire.
• A case support personnel do not solve immediately is escalated within our organisation.
• Cashback and personalised bonuses for our VIP players, handled through the dedicated VIP e-mail route.
• Complaints, which we acknowledge when the account holder started them. Each party has 96 hours to respond, and if either side does not answer within that time, the complaint is closed.

If a dispute arises, the server logs and records act as the final authority. You may also contact the independent authorities, gaming regulators or licensing bodies listed on our website.

Account Security and Verification

Your account can only be accessed with your own unique ID and password, and we ask you to keep that login private. You can set up two-factor authentication as extra protection against unauthorised use of your account.
We ask for documents only to verify your account, to process deposits or withdrawals and to run anti-fraud checks; examples include passport scans, payment slips and bank statements. Please keep your password and the full details of your payment card to yourself. The card number, expiry date and CVV belong in the cashier’s card form, not in a message to anyone.
When you write, it helps to include your question in one or two sentences, the date it happened, the payment method involved and anything you see on screen. A message that tells the story in order, what you were trying to do, what happened instead and what you have already tried, lets our team answer quickly.

Our Contact Routes

Choose live chat when the answer cannot wait and e-mail when you want a written record of what we told you.

Written by HighSpin Casino Editorial Team

Updated day-month-year