Privacy at HighSpin Casino: Your Data and Our Duties
We process player data so that you can take part in our games and use the services that come with them. This policy explains what personal data we collect when you use HighSpin Casino, how we use it and what protects it.
We may change the policy from time to time, and we do our best to tell you when we do. Your choices, our use of your information, the way changes reach you, retention, collection, recipients and protection are set out in the sections that follow.
Your Choices
You can steer how we use your data in a few ways:
- Opt out of marketing messages in your account settings, or contact our customer support and ask us to stop them.
- Switch on two-factor authentication for extra protection.
- Close your account whenever you choose.
- Take part in market research and surveys only if you want to, because they are optional.
How We Use Your Information
Running your account
We use your data to provide the gaming services you request, to manage your bets and transactions, including payments by card or online payment systems, and to offer support when you create and manage your account.
Checks and protection
We verify your identity, carry out required checks and watch transactions to detect fraud, abuse of terms, money laundering and other irregular play. We also use data to meet our legal duties, particularly those that relate to anti-money laundering rules.
Promotions and research
We may keep you informed about promotional offers, from us or, with your explicit consent, from selected partners. Statistical work uses aggregated and anonymised data.
Changes to This Policy
Policy updates
We may change this policy from time to time, and we do our best to tell you when we do. We recommend that you revisit it regularly.
Business transfers
Should our structure change, your data may be part of a transfer, and we tell our players by e-mail before such a transfer takes place.
How Long We Keep Data
After closure
You or we can close your account at any time. Afterwards we keep your personal data for as long as the law requires, and use it only if authorities ask for it in connection with financial records, fraud or other investigations.
Five-year minimum
Data submitted at registration, and data from the life of your account, is kept for a minimum of five years from your last transaction or from account closure. Requests for erasure before that period ends cannot be granted.
Information We Collect
We may collect what you give us in the forms on our registration pages, such as your first and last name, date of birth, e-mail address and phone number. We also keep the messages you send us by e-mail, web chat or other means, your account transaction history and details of your logins, including traffic data, location data from your IP address, browser and device data and activity logs. If we ask for documents to verify your account, process deposits or withdrawals and run anti-fraud checks, those proofs are collected too, and they may include passport scans, payment slips and bank statements. Survey answers are collected when you choose to take part.
Who Receives Your Data
Your personal data is never sold or rented to third parties. We share data with our payment processors so that your payments can go through; most banking card transactions are processed by Paysafe, whose privacy policy applies to them. Service providers support our website with hosting, analytics, marketing and e-mail newsletters. Selected staff, such as customer support agents and payments and anti-fraud analysts, can see your data to do their jobs and have signed confidentiality agreements. We may disclose data where the law requires it. Where our pages link to other websites, those sites have their own privacy policies.
How We Protect Your Data
We take all reasonable precautions to keep the data you submit safe. Your account can only be opened with your unique ID and password, and you can add two-factor authentication on top. Keeping your login confidential is your part of the bargain, so please make sure nobody else can reach it.
Last updated: 28 October 2026
Written by HighSpin Casino Editorial Team
Updated