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Responsible Gambling at HighSpin Casino

Gambling should always be aimed at entertainment. It is never a source of income or a way to recover from debts, and some people do lose control while playing. We want every player to stay in control and to know where to find help. Our casino accepts only players who are at least 18 years old, and we use all available methods to stop minors from registering and playing. We may also ask for proof of identity, and if a player has not reached the legal age, access to the website is denied immediately.

Safer gambling tips

  1. Decide a budget before you start and treat it as the cost of an evening out.
  2. Keep track of the time and the amount of money you spend at the casino each day.
  3. Never chase losses; a bad run is a signal to take a break.
  4. Keep gambling apart from rent, bills and borrowed money.
  5. Take regular breaks and mix play with other activities.
  6. Tell someone you trust how you play, so that you have support before a problem grows.

Our control tools

In the Personal Limits section of your account you will find the tools that we offer:

  • Deposit limit for a day, a week or a month.
  • Loss limit for a day, a week or a month. It is based on the initial deposit and not on winnings from it, so after a big win you can still lose more than the limit.
  • Wager limit for a day, a week or a month.
  • Session limit, with a session length from 6 to 1,000,000 minutes and automatic logout when you reach it.
  • Cooling-off period for a definite time. You cannot deposit and you are excluded from promotional offers, but you may withdraw the remaining funds. Your account is reactivated automatically when the period ends.
  • Self-exclusion for a definite time. Your player account is disabled at once, you are excluded from promotional offers, and you cannot deposit or withdraw funds while it is active.

Limits can be amended at any time. A lower limit applies immediately. A higher limit needs e-mail confirmation and waits until the previous limit of the same type expires, which is there to avoid rash decisions.

Self-exclusion by request

You can also tell our support team that you wish to stop gambling with us for a definite or indefinite period. We take all measures to block your access to your account and make sure that you receive no promotional materials. While you are self-excluded you cannot log in or order a withdrawal, so you contact our support team to start the withdrawal of any remaining balance. Self-exclusion does not exempt you from verification when it is needed to process funds, and the remaining funds are paid according to the casino limits.

Getting help

If you think you are spending more than you can afford, or gambling begins to interfere with your daily routine, we strongly advise you to set Personal Limits, opt for self-exclusion and seek support from trusted independent bodies. Gamblers Anonymous, GamCare and Gambling Therapy are the external organisations we name for consultation and support.
We also encourage parents to take part in protecting children from free access to gambling websites. Special software can help, and we name CyberPatrol, GamBlock, Solid Oak Software and Net Nanny for more information.

Warning signs

Reach out for help if you notice any of these:

  • Gambling with money meant for essentials.
  • Spending more time or money than you planned.
  • Hiding your play from family or friends.
  • Feeling restless, low or irritable when you try to stop.
  • Playing to win back what you lost.
  • Borrowing money or selling things to keep playing.

One of these signs is reason enough to pause, use a limit and talk to someone.

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